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FAQs

Are the bars gluten-free?

YES! Lola Snacks are made with gluten free ingredients and independently tested.

Are the bars Kosher?

YES! Certified kosher by Orthodox Union, the world's most recognized and trusted kosher certifying party.

Are your ingredients organic?

We source 100% non-GMO ingredients, seek organic ingredients whenever possible and work closely with our local suppliers to ensure our ingredients are of the highest quality.

Where can I buy the bars?

You're just a couple clicks away here on our website! Or, if you want your bars TODAY then swing by one of our retail partners. More being added every week!

Do you ship internationally?

Right now we ship bars withing the lower 48.  You can purchase to ship internationally through AMAZON.

When will my credit card be charged?

Your credit card will be charged at the time your order is placed.

Is it safe for me to use my credit card on your site? Is it secure?

LOLA SNACKS have taken security measures in order to safeguard against the loss, misuse or alteration of information under our control. When making purchases through our secure server, you are protected by Secure Socket Layer (“SSL”) technology, used by most browsers, including Internet Explorer, Firefox, Safari and Google Chrome. This technology allows us to utilize advanced encryption in order to protect the information transmitted between your computer and our server. Any personal information you enter on our website, including your name and credit card information, is securely dispatched over the Internet.

How do I cancel or edit my order?

Our order process is pretty quick, but if you send an email within 3 hours of placing your order to orders@lolasnacks.com we can usually make changes or cancel your order before it ships. Once you receive your tracking number notice, no changes or cancellations can be made.

What is your Refund Policy?

Mary's pretty sure you’re going to love Lola Snacks, but just in case you don’t care for our amazingly delicious energy bars, just shoot us an email and let us know. We are happy to refund your order placed on our website within 30 days.

How do you ship and what is the cost?

Free shipping by USPS, UPS or FEDEX. 

How long will it take my order to ship?

Orders placed M-F before 2pm ET usually ship out same day, and all other orders ship out the next business day. We want you to get your bars as quickly as possible.

Will I receive tracking information for my order?

A shipment confirmation email containing tracking info will be sent to you when your order ships, don't forget to give us your email so we can send tracking.

Disclaimer: 

Lola Snacks are food products and not a treatment or cure for any medical disorder or disease, any claims made are not intended as medical advice. If you have any questions relating to immune or digestive health, you should consult a healthcare professional.